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Giving Feedback from Interviews
What is feedback?
Structured information, offered on the impact of actions or behaviour, as demonstrated at interview. Intended to help the person understand:
- How they performed at interview
- What they did well
- What and how they could improve
Feedback Skills
- Prepare effectively:
- Time - allocate a specific time for the feedback session and stick to it
- Place - make sure the environment is appropriate for the meeting. Eg is it quiet, confidential?
- Content -
Make it: |
Example |
Specific
|
We are seeking good organisation and planning skills. When asked how you planned and delivered a big event, you …. |
Clear and direct
|
That example achieved the standard we are seeking ………….. Your description of ….. failed to meet the required standard |
Performance focussed
|
Your management of that project resulted in …… The instructions you gave did not result in the task being achieved ……… |
Balanced
|
You described how you planned effectively, using examples like………… You did not talk about how you considered the cost of …………. |
Solution focussed
|
To demonstrate effective management of budgets you could describe .. |
Two-way |
Make it a discussion and seek their view |
- Be self aware Remember Mehrabian’s model on the effectiveness of spoken communication:
- 7% of meaning is in the words that are spoken.
- 55% of meaning is in facial expression.
- 38% of meaning is the way that the words are said.
- Listen actively
- Listen attentively to understand the other person’s viewpoint, perspective, needs and feelings
- Give the person time and space to think. Pauses can be very effective
- End positively
